HOME Privacy Policy How to Order Delivery
  How to Order
After specifying the payment method for your order, fill in your name, address, and other relevant information in the "communication form" and e-mail us.
You will be receiving an e-mail confirmation which allows you to confirm all the details of your order within 12 hours after sending your "communication form"
(If for some reason you do not receive an e-mail from us, please contact shop@haramuseum.or.jp).
After checking the product stock, we will send you an "order confirmation form" by e-mail. You can check your order and the method of payment.
Please e-mail us back or make a payment within the given time frame specified in the order confirmation form. Your order will be automatically cancelled if the order confirmation is not followed by a reply from you or payment for the order.
Concerning Items Ordered as Gifts
"Gift Wrapping" and "Message Card" services are available upon request. Please specify your request in the "communication form." If the delivery address is different from your address, please specify the recipient's address.
You may also specify a message which will be printed on the card and included with the gift.
If the delivery address is different from your address, please write the recipient's address in the "recipient's address" column.
 
  Payment Method
1. Credit Card
  We accept JCB / VISA / MASTER / AMEX
After we have confirmed your order, we will send you the URL of a site for entering your credit card information.
*1 See "Security" in "Privacy Policy"
2.
Advance Payment by Bank Transfer
  When you receive your order confirmation, please send your remittance to the following account:
Name: MUFG Bank, Kyobashi Branch
Account No.: 4551309 (Ordinary Account)
Account Name: "Hara Museum of Contemporary Art"
3.
Advance Payment by Postal Transfer
  When you receive your order confirmation, please send your remittance to the following account:
Postal Account No.: 10130-1028031
Account Name: "Hara Museum"
4.
Payment by C.O.D.
  Please make your payment for your order to the Yamato Takkyubin delivery person upon arrival of the merchandise.
Please note that C.O.D. payment is not possible for the 7 islands of Izu (with the exception of Oshima Island and Hachijojima Island).
 
  Policy Concerning Exchange or Return of Merchandise
Please refrain from requesting exchange or return of merchandise.
Following merchandise may not be returned or exchanged: CD-ROMs or DVDs that have been removed from their plastic wrapper, wearable items that have been worn, etc.
For the delivery of mistaken items, and for items that have been damaged or soiled during transport, please contact us within 7 days after receiving such items. We will take prompt action to replace them or refund your purchase price.
For further inquiries, please contact us at the following address:
The Museum Shop, Hara Museum of Contemporary Art
4-7-25 Kitashinagawa, Shinagawa-ku, Tokyo 140-0001
tel: 03.3445.2069
attention: Yoko Toyama
 
  Indication about the Name of the Business Proprietor under Regulations and Laws Imposed on the Mail Order Business.
1. Name
  Artec Inc.
2.
Representative
  Yoshimasa Yanagiya
3.
Place
  The Museum Shop, Hara Museum of Contemporary Art
4-7-25 Kitashinagawa, Shinagawa-ku, Tokyo 140-0001
4.
Contact
  tel: 03.3445.2069
fax: 03.3473.0104
e-mail: shop@haramuseum.or.jp
5.
Order method
  Order form / E-mail / Telephone order
6.
Additional Expenses
  consumption tax / delivery charge / handling charge for C.O.D.
7.
Delivery Time
  Orders paid for by bank or postal transfer :
Payment including all expenses should be paid in advance.
Item(s) will arrive within a week after the payment has been confirmed.
By C.O.D. / credit cards :
Item(s) will arrive within a week after the formal order.
We will notify you in case there is a merchandise shortage or if the item is out of stock by e-mail within three days after the order has been received.
8.
Payment Method
  Advance payment by bank transfer or postal transfer / C.O.D. / Credit card
*2 For details, please refer to "Privacy Policy."
9.
Delivery Charge
  Within Japan 700 yen (plus an extra 330 yen for C.O.D. orders)
(plus extra 440 yen for purchase more than 10,000 yen)
*3 For details, please refer to "Delivery."
10.
Payment Deadline
  Within one week after placing the order
11.
About Returning Merchandise
  Substandard merchandise will be exchanged with new merchandise.
Should you wish to return your purchase or exchange with other merchandise, please notify us within 7 days after the receipt of the merchandise.
Please do not return wearable items that have been worn, opened CDs and DVDs.
For the delivery of mistaken items, and for items that have been damaged or soiled during transport, please contact us within 7 days after receiving such items. We will take prompt action to replace them or refund your purchase price.
12.
Return Deadline
  Within 7 days after the receipt of merchandise (merchandise must be in new and unused condition)
13.
Return Postage
  Sorry, we will be unable to refund your return postage.
(except for substandard or damaged merchandise)
14.
Indication of Prices
  For customers ordering from Outside Japan:
In accordance with the new tax-inclusive pricing rule which was implemented on April 1, 2004, we are displaying prices that include the 10-percent consumption tax. For orders made from outside of Japan, we will send you an "order confirmation mail" indicating your merchandice price(s) without the consumption tax.
Thank you for your understanding.
15.
Additional Charge for Large or Heavy Items
  An additional charge will be added for large or heavy items that exceed the standard limit for domestic home delivery service (i.e., items when packaged with a weight of 10 kg or more, or with total dimensions (height + length) that add up to 100 cm or more; e.g., the Sky Umbrella, Tooth Lamp and Oba-Q Lamp).
This additional charge, when applicable, appears beneath the price of the item, and is automatically added on the "My Account" page. Please confirm this amount before finalizing your order by pressing "Account Button."